配送ポリシー
Shipping & Terms
*We offer free ground shipping for all domestic orders over $75+. Orders will be shipped out via USPS Ground Advantage, USPS Priority or UPS Ground Saver regardless of the method you choose at checkout when FREESHIPPING is applied. If you want expedited delivery we can ship it using the method of your choice once an invoice for the different for the cost of shipping is paid. Please reach out to clayton@spiritex.net to coordinate this.
What Payment Methods Do You Accept?
We accept: Visa, Mastercard, American Express, Discover and PayPal
Status updates
Upon confirming all shipping and billing details, an e-mail confirmation will be sent to the email address you provided. You can also check the status of your order by logging into your account. Click on "view order status" to review order status and to obtain a tracking number.
How can I change or cancel my order?
Please call us at (828) 254-3375 or email clayton@spiritex.net immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
We will charge your credit card when you place your order.
How will my order be shipped?
All orders will ship out within 3-5 business days from the date of the order (unless the order is placed on the weekend). We have a four day work week and not ship out on Fridays, Saturdays or Sundays. We will ship via the method you choose during check out.
We will only ship via USPS priority or UPS to ensure the delivery of your merchandise.
If you have a UPS shipper number that you’d like us to use, please check “Pick Up” in the shipping options and include the shipper number along with the address attributed to the UPS account in the order notes.
UPS will not deliver to PO boxes.
Do you ship internationally?
At this time, we are unable to ship retail items internationally. If you are interested in receiving orders internationally, please coordinate shipment with an international broker.