退款政策

MASKS ARE CONSIDERED SANITARY ITEMS AND ARE NON RETURNABLE/REFUNDABLE

Spiritex will accept uncut defective merchandise within 14 days with a 15% restocking fee for retail purchases and 30% restocking fee for fabric and wholesale garments. Return authorization is not required. Return shipping is the responsibility of the customer unless proven defective. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment. You are responsible for return shipping and the restocking fee.

Color matching is not guaranteed. To ensure that the color is what you want, IT IS YOUR RESPONSIBILITY TO VERFIY, prior to purchasing yardage. You can order samples and sample swatches to ensure that your screen is portraying the color correctly.

Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

Ship returns to:

Spiritex Returns
2004 Riverside Dr.
Suite TT
Asheville, NC 28804

Please call (828)585-6822 for additional help with returns.

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