Shipping & Terms
*Masks are considered sanitary items and are non refundable/returnable*
For all customer service inquiries related to sizing, style, and any other general inquiries, please email: firstname.lastname@example.org or call 828-254-3375
What Payment Methods Do You Accept?
We accept: Visa, Mastercard, American Express, Discover and PayPal
Upon confirming all shipping and billing details, an e-mail confirmation will be sent to the email address you provided. You can also check the status of your order by logging into your account. Click on "view order status" to review order status and to obtain a tracking number.
How can I change or cancel my order?
Please call us at (828) 254-3375 or email email@example.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will I be charged?
We will charge your credit card when you place your order.
My item is back-ordered, what does that mean?
We sometimes have merchandise for sale that has been sold out but is in the works (we manufacture everything from seed to shirt). We will notify you of estimated ship date or if it is sold out and we can not fill your order.
For fabric orders larger than sample yardage, please allow a 6-8 week turnaround. If you don’t want to wait on the backordered items, please email firstname.lastname@example.org with your order number in the subject line. In the body of the email write, “I’d like to be refunded for this order.”
How will my order be shipped?
All orders will ship out within 3-5 business days from the date of the order (unless the order is placed on the weekend). We do not ship out on Saturdays or Sundays. We will ship via the method you choose during check out.
We will only ship via USPS priority or UPS to ensure the delivery of your merchandise.
If you have a UPS shipper number that you’d like us to use, please check “Pick Up” in the shipping options and include the shipper number along with the address attributed to the UPS account in the order notes.
UPS will not deliver to PO boxes.
Do you ship internationally?
At this time, we are unable to ship retail items internationally. If you are interested in receiving orders internationally, please coordinate shipment with an international broker.
What is your return policy?
Spiritex will accept unworn or defective merchandise for return or exchange within 14 days of shipping date. Return authorization is not required. Return shipping is the responsibility of the customer. If you elect to exchange your item, we will cover the shipping back to you. Sale items are non-refundable but we will happily exchange or provide store credit for sale items. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them.
Ship returns to:
2004 Riverside Dr.
Asheville, NC 28804
Please call (828)254-3375 for help with returns
Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.
WHOLESALE & FABRIC RETURNS
All wholesale and fabric order returns will be subject to a 30% restocking fee for returns. Color matching is not guaranteed. To ensure that the color is what you want, IT IS YOUR RESPONSIBILITY TO VERFIY, prior to purchasing yardage. You can order samples and sample swatches to ensure that your screen is portraying the color correctly.
Please note, packages must be returned by a carrier that can provide guarantee of delivery. Spiritex is not responsible for packages lost during return shipment. We suggest using USPS Priority, UPS, or FED EX for reliable delivery with tracking numbers.
How long do I have to make a return or exchange?
Spiritex will accept unworn or defective merchandise for return or exchange within 14 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.
How will my return be credited?
Your return will be credited back to the original method of payment used to make the purchase, unless it is a non-refundable sale item, in which case it will be honored as store credit and you can make an exchange or receive a gift certificate. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and emailed to you.
How do you care for your clothing?
We recommend hand wash and line drying all of your Spiritex garments for maximum longevity. Machine wash and dry are safe; however, for maximum life, hand wash and line dry are optimal.